Appreciating Systems

Appreciating Systems for Genuine Efficiency
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Reblog: Art Smalley: Standardized Confusion » The #Lean Edge

Here’s a great piece of work from Art Smalley regarding the notion of “standards” at Toyota. Well, anything Art writes is good anyway, but this one unveils some confusion that might exist between the different concepts of “standards” and how and when each of them change.

Art Smalley: Standardized Confusion » The Lean Edge.


#Lean #coaching without resistance: the paper! (#solutionfocus and #motivationalinterviewing)

I finally assembled my blog posts regarding my applying of Solution Focus and Motivational Interviewing to the process of coaching an CEO to some Lean management behaviors, while trying to avoid any change resistance that might occur.

The result is the attached PDF document that I release below. Enjoy and leave me comments!

Also available from here: Lean Coaching without Resistance EN v1.0

Brief coaching: a #solutionfocus-ed approach (PDF)

May 22nd, 2012 Posted in Change, Solution Focus Tags: , , , , ,

Building on what works in pure Solution Focus way, I found the following PDF article explaining what SF-based coaching is.

The paper is co-authored by BRIEF people in UK and is available from the Publication section (direct link here, quote: Iveson. C., George, E., Ratner, H.  (2012)  Brief Coaching: a solution focused approach In Coaching Today April 2012  17 – 20)


How #Toyota evaluates physical burden of work positions using TVAL (#Lean)

April 11th, 2012 Posted in Lean Tags: , ,

I just came across the following paper describing how Toyota analyzes each and every job for physical hard and dangerous work condition. I wish more plants would use such a work condition measurement tool.

Strategy for Health and Safety Management at an Automobile Company
– From the Prevention of Low Back Pain to Toyota’s Verification of Assembly Line (TVAL)

Now, I’m in the Service Industry. How could that be done similarly? Burden would have to be seen from the point of view of a worker’s mind perspective.

Just taking into consideration the formula Weight burden index (B)=sum(WxNxL)xT/1000 could yield something like:

  • Weight = difficulty of work: from simple mental calculus to highly mental computation & decision making…
  • Number = number of times per job the “heavy” work has to be done
  • L = Movement coefficient = an index of where that work occurs, of the conditions: under time constraints (eg. harder at the end of the process with a deadline than at the beginning)? Is it well defined (existing standard)? Is it always changing? Does it requires deep thinking before working? Risks of errors? Does it fit into a bigger picture (part of a bigger process)?
  • Time coefficient = duration of difficult task

Of course, evaluation the TVAL of a work has no point if it’s not for its improvement…

Memento Appreciative Inquiry en français (in french) (#ai #pdf #free)

(the english version of this post & document has been published earlier here)

J’ai réalisé il y a un certain temps maintenant le petit memento qui suit concernant les principes et le déroulé d’une initiative Appreciative Inquiry. Vous pouvez le télécharger et le diffuser (en laissant l’attribution SVP 🙂

Bonne lecture!

Commentaires les bienvenus!

TRI Appreciative Inquiry v2.3 FR (mise à jour du 12/07/2012)


Free Appreciative Inquiry PDF Leaflet (#ai #pdf #free)

I’ve just finished translating a leaflet I wrote in french a few years ago on Appreciative Inquiry.

Now, the document is available in english. Feel free to use and send to whoever you want, provided you keep the attribution.

It’s a short summary describing the principles and the method to get started in AI. For a more thorough list of papers, please go to the AI Commons or check the (excellent) AI Practitioner magazine.

TRI Appreciative Inquiry v2.3 EN

Enjoy !

(french: La version française est accessible dans ce post!)

An NGO Training Guide for Volunteers (featuring #appreciativeinquiry)

I just stumbled on this PDF document from PeaceCorps of  An NGO Training Guide for Volunteers that features Appreciative Inquiry as a way to develop NGOs (Non Governmental Organizations).

You might be interested in their whole online library.

Other interesting resources include (check out because you might be interested in other stuff!)

Aren’t these nice printouts for Christmas? :o)

Merry Christmas!

Tentative Strength-Based A3 template (#strength #lean)

October 12th, 2011 Posted in Lean Tags: , , , , ,

I had this in mind since quite some time: a revamped A3 template for Lean problem solving, only it is strength-based in that it help its holder discover how to do more of what works.

What do you think of it? Does it work for you? Have you some improvements to propose (other things that work for you that you’re willing to share?)

The file’s under Creative Commons license by-nc-sa/3.0: Attribution, Non-Commercial, Same Alike sharing.

Download it from here: STD SB-A3 v1.0 EN → See new post with latest version here.

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