Nobody Ever Gets Credit for Fixing Problems that Never Happened (Creating & Sustaining Process Improvement) #Lean paper #stwg
I think you will spend 20 seconds reading this post
Here’s a fundamental paper that explains some of the difficulties of introducing and sustaining Lean in companies, from a Systems Thinking (Systems Dynamics to be more precise) point of view.
The paper has been authored by John Sterman and Nelson Repenning and is available here.
The paper’s very didactic and takes the reader by the hand into building the diagram step by step.
