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Reblog: #Toyota’s Recall Crisis: What Have We Learned? – Jeffrey Liker

February 16th, 2011 Posted in Lean Tags: , , , ,

I think you will spend 39 seconds reading this post

This is an excellent article from Jeffrey Liker about the (end of) Toyota crisis about their supposed gas and brake pedals problems.

Toyota’s Recall Crisis: What Have We Learned? – Jeffrey Liker – The Conversation – Harvard Business Review.

Besides, I’ve always thought, regarding this crisis, about what Deming would have said regarding common cause and special cause problems. Indeed, given the long track of excellent quality at Toyota, any problem suspected to come from the company would not nominate it for being bad with respect to quality, as tragic as the accidents had been.

At least (and this is what occurred), these obviously special cause accidents (from a statistical point of view) needed deep investigation, which has been done (read the well documented article of Jeffrey Liker above).

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