Appreciating Systems

Appreciating Systems for Genuine Efficiency
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#Lean & Nonviolent Communication #nvc

I just read a bunch of pages on Nonviolent Communication (The Wikipedia page’s good: http://en.wikipedia.org/wiki/Nonviolent_Communication) and it occurred to me that practising it as a coach to help people communicate at the frontiers of teams, inside a process, or maybe better teach it to team leaders, would help a lot with efficiency during pass over (moments where the product passes from one team to the next).

Indeed, isn’t A3 and nemawashi supposed to achieve something like what NVC does?

NVC has four components that should all be expressed in any form of communication. And I think it goes well with maintaining continuous improvement:

  • Observations (well, this one is obvious: Lean Six Sigma is mostly about facts, facts & facts!)
  • Needs: how to express a need or listen to a need – should these be clarified, we’d go really further than just complaining about others. Have you expressed your needs clearly recently? Further, isn’t genchi gembutsu (with clients AND suppliers/internal teams) a way to get closer to the real needs?
  • Feelings: what unmet needs provoke in people, and how to express it.
  • Requests: when they’re clear and made after feelings, needs and observations have been done properly, it’s all the more probable that requests will be fulfilled, or if not, that other solutions will be found.

I think it would go a long way toward improving the chances of Lean sticking where it’s been presented if (1) teams where taught and experienced a bit in NVC and (2) coaches (and management) were practicing NVC during exchanges with other parties. Here are two examples:

For an executive talking to the whole organization, it would help if s/he clarified the observations related to how the balanced scorecard is going (finance, processes, people and learning), expressed the feelings raised because of that (fear, sadness or maybe joy or hope), what the corresponding needs are to further improve the situation and then the request would flow more naturally to employees who would then have the rationale to move on into continuous improvement (including middle management that would be much more informed in order to balance the work between “doing the job” and “improving the job”).

For a team leader, factual observations of errors coming from the previous team and what needs are unfulfilled because of the team’s purpose, would help explain they current feelings about what’s going on and consequently express a clear and justified request to their partner team, in order to raise efficiency of the process at border crossing .

What’s more, I feel a clear nonviolent communication would definitely allow each participant to answer in the best way that would work for themselves, making the resulting exchange all the more solution-focused!

Reblog: Most Workers ?Hate Their Job? (Are Disengaged); #Lean & #Kaizen Can Help

June 25th, 2013 Posted in Lean, Strengths Tags: , , , , ,

Mark Graban wrote an excellent blog post about Gallup’s recent survey of strength usage at work… or lack thereof. Only 30% of people really are engaged at work, which means 70% of them are not engaged or actively disengaged! I’ve seen past reports for other countries (UK and Australia namely) and the results are similar. I haven’t seen results for France, but I guess they would be similar.

Mark’s point is that Lean can help with increasing engagement at work. I would even dare to say that it can make employees thrive and flourish provided it’s done for good reasons (improve work conditions and serve clients better, in this order, then money will follow).

I couldn’t agree more. Read his post here:
http://www.leanblog.org/2013/06/most-workers-hate-their-job-are-disengaged-lean-can-help/

Silver Linings: #PositiveDeviance, #AppreciativeInquiry | Thunderhead Works

Dan Heath (who co-wrote “Switch: how to change things when change is hard“) talks about focusing on the positive rather than the negative here: Silver Linings: Positive Deviance, Appreciative Inquiry | Thunderhead Works.

This also is the topic of my own book “The Colors of Change” that currently under writing but for which you can download the first chapters. In it I explain why it is that we do that wrong step of digging into problems (hint: this is natural to how the brain is wired), and what should be done instead, and how.

 

How to Turn Your Weaknesses Into #Strength | @LinkedIn

March 27th, 2013 Posted in Strengths Tags: , , ,

Here’s a nice correspondence list between weaknesses and corresponding strenghs.

How to Turn Your Weaknesses Into Strengths | LinkedIn.

Personally, I do prefer focusing on my strengths (exemple through ViaMe), but the preceding list my come in handy when someone complains about some weaknesses and you can’t have them take a strength-test on the spot. The preceding list may be useful to wipe negativity on first sight 😉

My @leanpub book “The Colors of #Change” has started its publication! https://leanpub.com/tcoc

Details are available on the page over there: https://leanpub.com/tcoc or from here (a bit more complete).

Subtitle is “Respectful Change Management explained by Cybernetics”.

Check it out!

Happiness reigns: meet Laurence Vanhée (@happy_laurence)

February 21st, 2013 Posted in Strengths Tags: , , , , , ,

Here’s a very good article on Happiness at work in Belgium. Laurence is also on Twitter.

Read the article here: Happiness reigns: meet Laurence Vanhée. I love this:

I believe in 5 dondoos to change our workplace :

  • Don’t Manage. Love
  • Don’t work. Have fun
  • Don’t think. Think green
  • Don’t complain. Innovate
  • Don’t motivate. Trust

What a program!

Why we learn more from our successes than our failures – MIT News Office

Here’s a nice paper that explains why rewarding the positive is more effective than pointing out failures: Why we learn more from our successes than our failures – MIT News Office.

So I’m now positively rewarded to continue rewarding the positive!

 

#SystemsThinking As a Spiritual Practice #stwg #solutionfocus #appreciativeinquiry

I am not at all into this kind of mix between spirituality and, well, mundane things, but I must confess that this piece of blog from David Peter Stroh on Pegasus Com is well written and sounds right to the point!

Further, I see a connection with Solution Focus and Appreciative Inquiry as well. Can you feel it too?

Systems Thinking As a Spiritual Practice.

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