Mark Graban did a very nice recollection of posts on Respect for People and what it means in Lean after John Seddon comment on it being ‘horse sh*t’. Here’s the article: Toyota, Respect for People (or “Humanity”) and Lean — Lean Blog.
I would add my 2 cents here by saying that respect not only is everyday showing of a nice attitude to people (also known as “politeness”), but also a longer term view of the thing where we want people to be part of a great work place (safe and interesting) and that their work has meaning.
- So to maintain the interesting and the meaningful parts of the job, we remove waste (mura (uneveness), muda (non added value) and muri (burden)) to focus on added value.
- And to ensure that it’s done properly (not from a manager in his ivory tower) and to develop people’s intelligence, we have the people do kaizen (continuous improvement) themselves.
Is that too difficult to understand?!