Appreciating Systems

Appreciating Systems for Genuine Efficiency
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10 questions for the #solutionfocused (#lean?) #coach

September 5th, 2011 Posted in Change, Lean, Solution Focus Tags: , , , , ,

Today seems to be under Coert Visser’s auspices. Here’s another nice blog post of him about questions to help a coach prepare himself to really listen to the coachee or client:

Doing What Works: 10 questions for the solution-focused coach.

I feel it really hard not to fall in the rhetoric trap where I know what I would like them to do (Lean management for instance) but feel listening is the way to go and so I need to ask them questions.

A coach mainly works by asking questions, but not in a rhetoric way. He must deeply want to know what is it that his coachee wants, how does he see things or how he feels about the change.

Of course, there’s no other way to do Lean management than by doing Lean management. Yet, there’s more than one path to reach that goal and it’s important to use the easiest path for the learning manager (the coachee) and help him identify what worked before in the direction of that Lean management.

For instance, if the coach identifies that creating a flow is the path to follow for now, one can go for the following kind of question:

Lean teaches us that the most efficiency is achieved in a flowing process (provide details as necessary). Tell me about a time where you have experienced work flowing? What allowed it to happen?

Then, work could focus on the current process:

In the current process, what gives you hope for increasing the flow-ness of it?

 

People don’t buy what you do, but why you do it (#TED talk by Simon #Sinek)

March 22nd, 2011 Posted in Change Tags: , , , , , , , , ,

Go check this empowering video available here (and maybe the corresponding book also).

Simon greatly explains that people don’t buy what you do or how you do it, but why you do it.  He also explains that you need to have this in mind in order to cross the chasm to get the vast majority of your niche buy your product.

 

Reblog: DOING WHAT WORKS: Perspective change

Another short and nice article by Coert Visser about question that helps develop a Systems Thinking view of a situation in the mind of the person being asked: DOING WHAT WORKS: Perspective change.

The article doesn’t mentioned systems thinking, this is my link of the tswo subjects, but SF is deeply rooted in the field, so it’s no wonder the roots diffused to the core.

 

Reblog: DOING WHAT WORKS: Effective questions for helping and providing direction

Here is a very interesting article from Coert Visser about leading people by asking questions: DOING WHAT WORKS: Effective questions for helping and providing direction.

Also, follow the inner link to “Constructive and Activating Management Techniques” on the same topic.

Telling is straightfoward and not helping people learn. Indeed, people just take what you say and either accept or reject it. Of course, some rare people are able to say things crafted in such a way that it makes people think deeply about it and help them get insights about whatever it is that the discussion is about. Milton Erickson comes to mind for instance.

For the more mundane people like me, asking questions is a way to gently push people to think about an issue and by this way step by step creating in their mind a systemic representation of what you’re trying to get through to them. “What else?” is for instance a powerful yet simple question that fosters deep thinking (used in Systems Thinking or Solution Focus).

Socrates used this a lot of course, but it somewhat had not benefitted him 😉

What else are you using to make people stop-and-think?

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