Appreciating Systems

Appreciating Systems for Genuine Efficiency
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#Bravo pour le #livre “Le #management #Lean” de @thegembacoach et @godefroy_b!

Je viens de finir “Le Management Lean” de Michaël Ballé et Godefroy Beauvallet (http://www.amazon.fr/Le-Management-lean-Michael-Ball%C3%A9/dp/2744065528 #reader_2744065528)

Michaël Ballé est un coach Lean (français) reconnu internationalement, auteur de 2 autres livres primés par le Shingo Prize (“The Gold Mine” et “The Lean Manager”).

Ce livre est tout simplement exceptionnel. C’est un “manuel de Lean management” simple et surtout, il explique très très clairement dans sa dernière partie l’importance du respect des gens et notamment des employés.

Extraits:

Selon cet idéal [de l’entreprise Lean], l’entreprise est créée par des êtres humains pour satisfaire des besoins humains et est composée d’être humains. […]

Le “respect pour l’humanité” est au coeur de la performance et la clé du juste-à-temps. […]

Respecter ses employés est lié à la conviction que chacun est capable de progresser et à l’effort du management de tenir compte des aspirations du personnel qu’il emploie.[…]

Cette réalité humaine est une richesse pour l’entreprise, et non une complexité inutile.[…]

Le respect des employés n’est pas un supplément d’âme pour pays nantis, c’est la voie de nouvelles relations sociales, dans une certaine mesure plus tolérantes et apaisées, assurant que chacun puisse donner le meilleur de lui-même.[…]

Les clients, employés et partenaires sont des personnes et non des ressources, des rôles ou des fonctions.[…]

Une performance intrinsèquement collective dépasse de loin les résultats obtenus avec une logique mécaniste de l’action, qui sépare “les têtes qui pensent et les bras qui font” et invente des règles à n’en plus finir et des incitations en tranches de plus en plus fines.

Je m’arrête là, ce livre regorge de pépites du même genre dans sa 3e partie (et les 2 premières sont limpides sur la manière de réaliser l’idéal du Lean Management, en tout respect des collaborateurs, afin de libérer leur engagement (cf. rapport Gallup sur les résultats catastrophiques de l’engagement au travail, notamment en France)

Une dernière pour la route:

Dans les termes employés par des managers d’entreprises dirigées dans un esprit véritablement lean, ils ont l’occasion de “s’éclater au travail”. Le travail ne devrait pas être un lieu de souffrance, mais un espace de réalisation.

Ma conclusion : fuyons le déploiement tayloriste des outils du Lean, et revenons à ce qu’il devrait être réellement : un outil de libération de la motivation intrinsèque et de l’engagement des collaborateurs et des managers. Alors la performance client et financière suivra.

Pas l’inverse.

Reblog: Most Workers ?Hate Their Job? (Are Disengaged); #Lean & #Kaizen Can Help

June 25th, 2013 Posted in Lean, Strengths Tags: , , , , ,

Mark Graban wrote an excellent blog post about Gallup’s recent survey of strength usage at work… or lack thereof. Only 30% of people really are engaged at work, which means 70% of them are not engaged or actively disengaged! I’ve seen past reports for other countries (UK and Australia namely) and the results are similar. I haven’t seen results for France, but I guess they would be similar.

Mark’s point is that Lean can help with increasing engagement at work. I would even dare to say that it can make employees thrive and flourish provided it’s done for good reasons (improve work conditions and serve clients better, in this order, then money will follow).

I couldn’t agree more. Read his post here:
http://www.leanblog.org/2013/06/most-workers-hate-their-job-are-disengaged-lean-can-help/

What Drives Entrepreneurs to Win (@gallup article on #strength)

September 25th, 2012 Posted in Strengths Tags: , , , ,

Gallup wrote an interesting article: What Drives Entrepreneurs to Win.

What’s interesting in this article is that it’s not another one on how to start a new businesss (there are plenty of those like The Lean Startup or Business Model Generation for instance). Although the article does give a glance at the process, it focusses more on what are those behaviors that makes entrepreneurs successful.

What I feared first was that they would identify people’s Strengths, as per their Strength Finder survey, for that would condemn (self-fulfilling prophecy) those not having the proper strengths to try at being an entrepreneur.

Rather, they took the “behavior” perspective that allows everybody to imagine how they build on their strengths to replicate these successful behaviors.

Excellent!

 

 

A fresh look at behaviour management in schools from @guardian: #solutionfocus for @EducationFrance ?

Here’s another rgeat article from The Guardian about using Solution Focus in schools.

A fresh look at behaviour management in schools | Teacher Network Blog | Guardian Professional.

Someone’s from the french ministry of education to test it ?

Somehow, I can’t help but relate this classroom story with what happens in organizations. People are under constant monitoring from their boss, not by him constantly watching over their shoulder (though, sometimes…) but because of that more or less mean year-end review. You know you’ll be evaluated, a bit on what you did done right, but mostly about what you did wrong or not good enough and that you’re supposed to improve next year. Indeed, your bonus relies on that evaluation (despite it not being the most motivating factor)

Doesn’t it look like the same as in school? No wonder there’s so few people engaged at work! Besides, pushing people toward some forced behaviors is a sure way to make them resist. Doesn’t everybody in the change business knows that by now?

 

Reblog: The Chairman’s Blog: Gallup Expands StrengthsFinder Offerings

August 20th, 2012 Posted in Personal Development Tags: , ,

This is great news! Gallup, one of the world reknown Strengths assessment company is now offering people the opportunity to buy a code to assess their strengths. Before that, people had to buy the book first.

Of course, this is not up to par with VIA character strengths which offer their assessment for free, but still, it’s better that way!

Read more below.

The Chairman’s Blog: Gallup Expands StrengthsFinder Offerings.

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