This month column of Michaël Ballé on Lean.org is very interesting (well, like all of what Michael writes!) and deals with Lean experts and the change resistance they’re creating and how to overcome this.
I can’t help but relate this to TWI. If I may remind readers of this blog, TWI setup 4 training programs and worked hard to develop companies at helping themselves:
- instruct a job (job instruction-JI)
- improve a job (job methods-JM)
- maintain good relations with workers (job relations-JR)
- build a training program (program development-PD)
Indeed, relations at work was of such paramount importance for TWI that they turned it to a whole training program (JR).
But, more important to me is the fact that in almost all of TWI documents, one can read between the lines and see that keeping good working relationships with people was something deemed important.
Michaël reminds us that LEAN = KAIZEN + RESPECT. All too often are we and our own management focused on the KAIZEN part, to the detriment of RESPECT. Indeed, respect is most often not even in the mind of people doing the work. The Lean Promotion Office is often seen as a team of consultants that come and put people back on the right track. How respectul is this?
Lean experts need to remind themselves that people they’re helping, teaching or coaching are not dumb. They know their work, they know where problems are and they have plenty of ideas on how to improve it. There may be other problems elsewhere (which they didn’t investigate because nobody told them they could or gave them time to do so), but, from a constructionist point of view, their reality is… well, theirs! So, should a Lean expert come in and sell them something else as the “real reality”, it’s no wonder s/he gets so fresh a welcoming!
Moreover, when teaching Lean, one must not just teach Kaizen and show Respect. One must teach Lean, which means teaching Kaizen and Respect. TWI knew that; it’s embedded in the documents, for instance when you read on the Job Methods card:
Step 3 – Develop the new method
5) Work out your idea with others
6. Write up your proposed new method
Step 4 – Apply the method
1. Sell your proposal to your boss
2. Sell the new method to the operators
3. Get final approval of all concerned on safety, quality, quantity, cost.
Nowhere in here can you feel of something being enforced onto operators. Isn’t this teaching and showing respect for others and taking into account their skills and experience?
Last thing, teaching respect does not means letting people think you feel they’re not respectful. It’s teaching them how to investigate respectfully other parts of the process than their own, it’s teaching them that they need to do nemawashi (as it’s called in japanese) which is sharing their improvement A3 or proposals (as written in the JM card) with others and amend it where necessary (and better yet, go and see in the first place in order to capture the reality rather than fixing it later in the proposal). People are too often in a nonrespectful environment and tend to act in the same way. Trying to change behaviors with respect to this (and changing them respectfully!) for everyone’s benefits seems to me of utter importance.