Appreciating Systems

Appreciating Systems for Genuine Efficiency
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Reblog @HarvardBiz : Can You Invent Something New If Your Words Are Old?

A nice post that makes you think: Can You Invent Something New If Your Words Are Old?

Lean is deficit-based in its language: what problem do we need to fix? What failure demand do we need to take care of? What’s the gap between where you are now (bad) and where you want to be (customer need)?

Hopefully, I see the glimpse of positive change here and there:

  • Lean Startup is gaining a lot of traction when it comes to doing just what the customer want but with a constant thrust to find more and more added value, even in the form customer didn’t know they had a need for. Lean startup is also starting to be use elsewhere, like in Lean Change for instance by Jason Little.
  • Strength-Based Lean Six Sigma by David Shaked which specifically addresses this (disclaimer: I reviewed the book). The book is due on November 4th.
  • And of course the usual positive suspects (deficit word, again!): Appreciative Inquiry, Solution Focus, Positive Deviance, and much more.

In my book (“The Colors of Change“), I make the case for strength-based change approaches and explain why we don’t use them naturally (why it’s normal to fail), what can we do instead, and list some of the change approaches that I feel are strength-based and make use of a different language to achieve different (and better!) results.

Using a different language, we can co-construct a different reality, and, experimenting it, we can confirm and reinforce our thinking that this indeed works better. It’s usually better because of the absence of so-called “resistance to change”, learning step, etc.

Don’t try to match reality to your dreams (it will just reinforce the gap).

Don’t try to force your dreams onto reality (you’ll find resistance).

Instead, do search for your dreams in reality. I bet you’ll find them!

A proposal for a new #Complexity- and #Strength- based #PDCA (for #Lean or else)

Thinking during commute the other day (should I have to live nearer my work, I’d be much more dumb!) I pondered how a better strength-based Plan Do Check Act loop could look like.

I find the current version of PDCA to be a bit too deficit-based and tainted of Command & Control. All too often we see managers or project managers deciding on a plan in their offices and rolling it over employees, without much consideration about what would work for them (they’re the ones with their two feet in the daily work, so they should know best). Sure, if you’re doing nemawashi, this doesn’t concern you. But not everybody does it, yet.

So, since we’re speaking more and more about complexity (hmmm, Google Trends on complexity is making me a liar it seems – a construction of mine?)… anyway, I came up with the following new version:

  • Connect ideas of different people: who are they? what are their strengths? What ideas do they have? Aspirations? Opportunities they see? Results they expect?
  • Select ideas that you (collectively) would think are the more interesting to try?
  • Effect these ideas: go to the gemba and put them to the test of work. Measure heavily what happens of course (People side: does it enhance the work experience? Quality? Delays? Costs?)
  • Reflect on what happened: what did you learn? What new opportunities do you now see? What hopes does this give you? What else?

PS: well, at least the Cynefin  framework is trending more 😉

Forthcoming book on #Strength-based #Lean #SixSigma by David Shaked #appreciativeinquiry #solutionfocus

A new book called ‘Strength-based Lean Six Sigma‘ will be available from November 4th. Its author, David Shaked, has worked with Lean Thinking and Six Sigma for over 15 years and more specifically using a strength-based approach over the past 7 years.

The book is the first book to create bridges and combine the best of both the strengths and the deficit worlds in the drive for greater efficiency, by combining Appreciative Inquiry (and other strength-based approaches like Solution Focus), with the leading approaches to efficiency and quality improvement (Lean Thinking and Six Sigma – normally practised with a deficit-focus). The book contains principles, fresh ideas, stories and useful tools.

It is hoped this book will expand the community of Strength-based practitioners & enthusiasts by creating inroads with many more organizations and people who are keen followers of Lean Thinking and Six Sigma.

If your organization or clients are using Lean Six Sigma and you would like to use the best of their existing knowledge while introducing them to AI – this book is for you (and for them…)!

You can now be pre-order the book directly from the publisher (with a special launch discount) using the details in the following flyer.

It is also available for pre-order on both Amazon US and Amazon UK:

  1. Amazon UK
  2. Amazon US

It may also be available via other Amazon sites or other online/off line retailers of your preference. You can search it using the book title or the ISBN number which is: 0749469501. An e-book version (e.g. for Kindle/iPad) will also be available closer to the launch date.

There’s a LinkedIn group on the same subject as well, feel free to join to talk on the topic of strengths applied to Lean and Six Sigma.

Silver Linings: #PositiveDeviance, #AppreciativeInquiry | Thunderhead Works

Dan Heath (who co-wrote “Switch: how to change things when change is hard“) talks about focusing on the positive rather than the negative here: Silver Linings: Positive Deviance, Appreciative Inquiry | Thunderhead Works.

This also is the topic of my own book “The Colors of Change” that currently under writing but for which you can download the first chapters. In it I explain why it is that we do that wrong step of digging into problems (hint: this is natural to how the brain is wired), and what should be done instead, and how.

 

My @leanpub book “The Colors of #Change” has started its publication! https://leanpub.com/tcoc

Details are available on the page over there: https://leanpub.com/tcoc or from here (a bit more complete).

Subtitle is “Respectful Change Management explained by Cybernetics”.

Check it out!

Why we learn more from our successes than our failures – MIT News Office

Here’s a nice paper that explains why rewarding the positive is more effective than pointing out failures: Why we learn more from our successes than our failures – MIT News Office.

So I’m now positively rewarded to continue rewarding the positive!

 

#SystemsThinking As a Spiritual Practice #stwg #solutionfocus #appreciativeinquiry

I am not at all into this kind of mix between spirituality and, well, mundane things, but I must confess that this piece of blog from David Peter Stroh on Pegasus Com is well written and sounds right to the point!

Further, I see a connection with Solution Focus and Appreciative Inquiry as well. Can you feel it too?

Systems Thinking As a Spiritual Practice.

Ernesto Sirolli: Want to help someone? Shut up and listen! | #Video on @TED

This is the most hilarious, serious and extraordinatry video I’ve seen in quite some time on how to change the world and help people.

Drop whatever you’re doing at the moment, and look at it now (less than 20 minutes).

That video speaks about helping people, listening, entrepreneurship, creating successful organizations, making people thrive, and hippos. Yes, hippos.

To me, Ernesto Sirolli holds the keys to successful Lean turnovers… or whatever else is needed by the people that want to thrive in their lives and work.

Ernesto Sirolli: Want to help someone? Shut up and listen! | Video on TED.com.

 

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