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New Year Questions (#SolutionFocus #Change)

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Coert Visser did a nice article about Solution Focus based questions for a new year. I’d like to build on them and propose my own, in the hope that it could positively improve any change initiative you’re a part of (or a leader).

From your customers’ point of view

  • What pleased your customers last year? What else?
  • How did you provided that to them? What else?
  • How could you make more of that?
  • What first step can you take right not to make more of that? What smaller step can you make? Even smaller?
  • Imagine your customers coming in and asked you straight what they really want. What would they ask? What else?
  • How are you going to provide it? What first step do you need to make, now, to provide it?

From your employees’ point of view

Manager to employees

  • What made your employees happy last year?
  • How could they achieve this?
  • How can you help them make more of it?
  • What are they thriving for?
  • What would make them soar?
  • What impact would them soaring could have on yourself? On your business?
  • What small step can you make right now to start building that preferred future of them?
  • What first thing will your employees notice that you changed in order to bring them more thriving opportunities in their work?
  • What strengths did you notice in each of your employees? How is s/he using them? What prevents them from using these strengths more thoroughly and more often? How could you help that? What first step do you see you doing now to help that strength liberation?

Employees to management

  • What made you happy last year?
  • How did you do it?
  • How could you make more of it?
  • What worked well in your relations with your management? How did you do it? What else? How could you do more of it?

From a process (system) point of view

  • What worked well last year? What else?
  • How did the organization make it happen?
  • How could you do more of it? What else?
  • What first step could you do right now to do more of it?

Ok, I guess you got the point. Feel free to propose more questions below!

Happy new year everyone!

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